What newspaper sites should be asking
Washington Post reports the Tribune sale of two local newspapers, where I am the Senior Web Producer.
In fact, I was the first person within the company to ever work on these sites, back in the nineties, when I volunteered to get them listed in the Open Directory, Yahoo, and Search Engines.
Back then I was (thanks to Philip Greenspun) trumpeting around the company for an idea called “community.”
You know, what they now call UGC (User Generated Content).
Personally, I feel we should go back to calling User Generated Content “community” again. It’s more accurate, and less derogatory.
But most newspaper folks would not understand what I mean by saying that UGC is a derogatory term. Because it defines the user as lesser than the site “professional.” But most people in this business would say, “yeah, they aren’t on the same level.” Most smart bloggers realize that’s just not the case.
However, when I say this, I don’t mean to devalue the work done by many “professional” journalists. Some of it is great.
Unfortunately, media is a commodity. Even good media is a commodity.
Do these companies still have something of value? Absolutely, but we live in a “hit and run” web society. I read this story in the Washington today. Tommorrow, It’s BuzzMachine that get’s my attention. Next it’s my family’s group blog, pointing out late spring lift ticket deals. After that, it’s TechCrunch, Library Clips, and CNN. You get the idea.
Back to “community” on a news site. They all thought I was nuts. Now it’s one of Tribune’s main initiatives.
A little late to the party, and I’m still not sure they fully understand it. They think community is getting people to contribute to their sites. They should be asking, “what can we contribute to the community?”
In the nineties, message boards and other community features did, in fact reside on sites. Today these features are distributed across a million sites. (I know about myspace. If they don’t open to the rest of the distributed social network, they will go the way of the old AOL. It may take ten years, but they will)
If they asked me now, where I would focus. I think I’d say “syndication” (thanks to Dave Winer). Be cog in the distributed web of information flow.
However, these news companies cling to a page view model, and a home-page-centric view of themselves, even if they are aware of all the story-level traffic they are getting.
Ajax, RSS, widgets, downloads, OPML and the rest of the trends all indicate to me that the future winners are the people and businesses that provide value in the relationships and conversations happening out there, not the ones who try to corral their “users” into a one size fits all product, that so many news sites are.
Ask not what the users can do for us, but what can we do for the users.